FAQ

We are currently suspending distillery tours.
We will announce the resumption of tours on our website.

We do not sell directly at the Kurayoshi Distillery.

Whisky does not have an expiration date, and no such indication is required or displayed.

This is because whisky is a high proof distilled spirit, which allows it to maintain its quality over a long period of time.

After opening, whisky can still be enjoyed over time if stored in a cool, dark place away from direct sunlight. However, please be aware that slight changes in aroma may occur. To fully appreciate its original flavor, we recommend consuming it within a reasonable period after opening.

The ideal storage location is a cool, dark place away from direct sunlight with minimal temperature fluctuations.

Additionally, keep it away from areas with strong smells and from hot, humid conditions.
The bottle should always be stored upright.

The white sediment seen in unopened whisky is caused by the crystallization of natural components and some aromatic compounds in the whisky due to temperature changes. It is harmless and safe to drink.

Additionally, whisky may become cloudy in cold environments for similar reasons, but this also poses no harm to health.

Our products are available for purchase at liquor stores, department stores, and through our official online shop within Japan.
Click here to visit the Matsui Whisky Official Online Shop.
Shipping is available within Japan only.

Purchasing Our Products Outside Japan
For customers outside Japan, please check with your local liquor stores or search for our products through trusted online retailers.
If you are unable to find them, please contact us for further assistance.

If the pull tab is out of place, you may be able to open the can by moving it back to the correct position and pulling it up.

If you repeatedly try to open the can forcibly, the pull tab may break and you might get hurt.
Should you have trouble opening it, please refrain from forcing it and please contact us through the inquiry form or email us at info@matsui-shuzo.co.jp.

The can is made of very thin material, so the body or bottom may become dented or deformed due to drops or impacts.

If there is no liquid leakage from the can and the can is firm (maintaining its tight seal), it is safe to drink. However, if the can is significantly dented or leaking liquid, please refrain from opening it as a precaution.
please contact us through the inquiry form or email us at info@matsui-shuzo.co.jp.

If you find it difficult to open the whiskey cap normally, the cap may be stuck due to the tightening force applied during factory production or storage conditions.

In that case, attempting to force the opening may cause injury, so please refrain from opening the can and please contact us through the inquiry form or email us at info@matsui-shuzo.co.jp.

Additionally, while using rubber gloves or wrapping a cloth around the cap and twisting may be considered temporary methods to open stubborn bottle caps, we recommend refraining from these practices as they may lead to injury.

TWe strictly prohibit the sale of alcohol to anyone under 20 years old in accordance with the law.

The Kurayoshi Distillery is in Kurayoshi City, Tottori Prefecture, and uses deep natural water from the Daisen mountain range.

We thoroughly mature our whisky in the climate and natural environment of the Sea of Japan region.

We strive to craft our products with care while preserving traditional methods.